Refund & Cancellation Policy
Last Updated: 15/07/2026
This Refund & Cancellation Policy forms part of, and should be read alongside, our Terms of Service. It explains when and how refunds or cancellations apply to engagements with Growthx Media LLP ("Growthx Media," "we," "us," or "our").
Growthx Media LLP
211/D Block, Johri Palace, Mahatma Gandhi Road, Near TI Mall, Manorama Ganj, Indore 452001, Madhya Pradesh, India
Phone: +91 62693 19161 Email: contact@growthxmedia.co
1. How Payment Works
Unless otherwise agreed in writing, project-based engagements require 50% payment upfront before work begins, with the remaining balance due upon completion or before final handover. Ongoing maintenance and retainer arrangements are billed on an agreed recurring schedule (e.g., monthly). All prices are quoted in USD unless stated otherwise. Payments are processed securely via Stripe or Wise.
2. Cancellation Before Work Begins
If you cancel a project before any work has commenced, your upfront payment may be refunded at our discretion, less any administrative or payment-processing fees already incurred (e.g., Stripe transaction fees, which are non-recoverable once charged).
3. Cancellation After Work Has Started
Once work has commenced, upfront deposits are non-refundable, as they secure allocated development time and resourcing on our side.
If a project is cancelled partway through, payment is due for all work completed up to the point of cancellation. Any amount already paid beyond that point may be refunded at our discretion, calculated against the actual work delivered.
4. Ongoing Maintenance & Retainer Agreements
Recurring maintenance or retainer arrangements may be cancelled by either party with 14 days' written notice, consistent with the termination terms in our Terms of Service. Fees already paid for the current billing period are non-refundable, as they cover time and capacity already reserved for that period. No further charges will apply after the notice period ends.
5. Emergency & Urgent Support Work
Emergency fixes (e.g., a hacked or broken site) are prioritized and resourced immediately upon confirmation. Because this work begins right away and is billed accordingly, payments for emergency/urgent work are non-refundable once the work has started.
6. Non-Refundable Circumstances
The following are not eligible for a refund:
Work that has been completed and delivered as scoped
Third-party costs already incurred on your behalf (e.g., plugin, theme, or app licenses purchased for your project)
Payment-processing fees charged by Stripe or Wise on the original transaction
Time spent on approved change requests or work outside the original agreed scope
7. How to Request a Refund
To request a refund or cancellation, email contact@growthxmedia.co with:
Your project/invoice reference
The reason for your request
Whether this relates to a full project or a specific milestone/invoice
We aim to acknowledge refund requests within 3 business days and will review each request individually based on work completed and the circumstances of the engagement.
8. Refund Method & Processing Time
Approved refunds are returned to your original payment method via Stripe or Wise. Depending on your card issuer or bank, it may take 5–10 business days for a refund to appear in your account after we process it on our end.
9. Before Filing a Dispute or Chargeback
If something isn't right with your project or invoice, please contact us directly first at contact@growthxmedia.co - most issues can be resolved faster this way than through a card dispute, and it lets us address the problem or issue a refund without delay. We're committed to working with you in good faith to resolve billing concerns.
10. Changes to This Policy
We may update this policy from time to time. The "Last Updated" date above reflects the most recent revision. Continued engagement with our Services after changes constitutes acceptance of the updated policy.
Contact Information
Growthx Media LLP
211/D Block, Johri Palace, Mahatma Gandhi Road, Near TI Mall, Manorama Ganj, Indore 452001, Madhya Pradesh, India
Email: Contact@growthxmedia.co
Phone: +91 62693 19161